Full List of Publications of Linda_Desiree Hollebeek:

Eil. Nr. Publikacija
1Mele, Cristina; Hollebeek, Linda Desiree; Di Bernardo, Irene; Russo Spena, Tiziana. Unravelling the customer journey: A conceptual framework and research agenda // Technological forecasting and social change. New York : Elsevier Inc. ISSN 0040-1625. 2025, vol. 211, art. no. 123916, p. [1-15]. DOI: 10.1016/j.techfore.2024.123916.
2Hollebeek, Linda Desiree; Sarstedt, Marko; Menidjel, Choukri; Urbonavičius, Sigitas; Dikčius, Vytautas. Theoretical rigor of customer experience scales: a systematic review and a roadmap for researchers // Marketing intelligence & planning. West Yorkshire : Emerald Publishing Ltd. ISSN 0263-4503. eISSN 1758-8049. 2024, Early Access, p. [1-30]. DOI: 10.1108/MIP-06-2024-0413.
3Arya, Vikas; Sethi, Deepa; Hollebeek, Linda Desiree. Using augmented reality to strengthen consumer/brand relationships: the case of luxury brand // Journal of consumer behaviour. Hoboken : Wiley. ISSN 1472-0817. eISSN 1479-1838. 2024, Early Access, p. [1-17]. DOI: 10.1002/cb.2419.
4Zhang, Haowei; Lv, Yang; Zhang, Justin Zuopeng; Hollebeek, Linda Desiree; Behl, Abhishek; Urbonavičius, Sigitas. Exploring purchase intention in metaverse retailing: Insights from an automotive platform // Journal of retailing and consumer services. London : Elsevier Ltd. ISSN 0969-6989. eISSN 1873-1384. 2024, vol. 82, art. no. 104144, p. [1-11]. DOI: 10.1016/j.jretconser.2024.104144.
5Roy, Sanjit K.; Singh, Gaganpreet; Hollebeek, Linda Desiree; Shabnam, Saadia; Japutra, Arnold; Van Doorn, Sebastian; Ray, Subhasis; Appio, Francesco Paolo. Smart service value: Conceptualization, scale development, and validation in the retailing context // Technovation. Amsterdam : Elsevier. ISSN 0166-4972. eISSN 1879-2383. 2024, vol. 137, art. no. 103097, p. [1-18]. DOI: 10.1016/j.technovation.2024.103097.
6Mustak, Mekhail; Hallikainen, Heli; Laukkanen, Tommi; Pl´e, Loïc; Hollebeek, Linda Desiree; Aleem, Majid. Using machine learning to develop customer insights from user-generated content // Journal of retailing and consumer services. London : Elsevier. ISSN 0969-6989. eISSN 1873-1384. 2024, vol. 81, art. no. 104034, p. [1-14]. DOI: 10.1016/j.jretconser.2024.104034.
7Hollebeek, Linda Desiree; Anselmsson, Johan; Adomavičiūtė-Sakalauskė, Karina; Krumm, Kristo; Jansson, Johan; Wait, Marius; Ooi, Beewah; Riivits-Arkonsuo, Iivi; Lubbe, Isolde. Online content creators’ and viewers’ interdependent journeys // Services marketing quarterly. Abingdon : Taylor & Francis Ltd. ISSN 1533-2969. eISSN 1533-2977. 2024, vol. 45, iss. 3, p. 296-318. DOI: 10.1080/15332969.2024.2364128.
8Hollebeek, Linda Desiree; Parts, Oliver; Urbonavičius, Sigitas; Riisalu, Rein; Adomavičiūtė-Sakalauskė, Karina; Jansson, Johan. Consumers’ online brand-related misinformation engagement: a weapons of influence perspective // Journal of strategic marketing. Abingdon : Taylor & Francis Ltd. ISSN 0965-254X. eISSN 1466-4488. 2024, vol. 32, iss. 8, p. 1415-1434. DOI: 10.1080/0965254X.2024.2380657.
9Hollebeek, Linda Desiree; Srivastava, Rajendra K.; Clark, Moira K.; Urbonavičius, Sigitas; Lim, Weng Marc. Crafting conceptual proposition‐based contributions: The 7C framework // Psychology & marketing. Hoboken : John Wiley & Sons, Ltd. ISSN 1520-6793. eISSN 0742-6046. 2024, vol. 41, iss. 10, p. 2396-2411. DOI: 10.1002/mar.22055.
10Lavan, Thusyanthy; Martin, Brett A.S.; Lim, Weng Marc; Hollebeek, Linda Desiree. Social isolation and risk-taking behavior: The case of COVID-19 and cryptocurrency // Journal of retailing and consumer services. Oxford : Elsevier Ltd. ISSN 0969-6989. 2024, vol. 81, art. no. 103951, p. [1-13]. DOI: 10.1016/j.jretconser.2024.103951.
11Rafeh, Mir Abdur; Abbasi, Amir Zaib; Hollebeek, Linda Desiree; Ali, Muhammad Asghar; Ting, Ding Hooi. The effect of consumer-perceived COVID-19 ad value on health-protective behavior: Mediating role of engagement // Health marketing quarterly. Abingdon : Taylor & Francis. ISSN 0735-9683. eISSN 1545-0864. 2024, Early Access, p. [1-32]. DOI: 10.1080/07359683.2024.2355378.
12Ferdous, Ahmed Shahriar; Akareem, Husain Salilul; Viswanathan, Madhu; Hollebeek, Linda Desiree; Ringer, Allison. Boosting app-based mobile financial services engagement in B2B subsistence marketplaces: The roles of marketing strategy and app design // Industrial marketing management. New York : Elsevier Inc. ISSN 0019-8501. eISSN 1873-2062. 2024, vol. 119, p. 147-161. DOI: 10.1016/j.indmarman.2024.04.014.
13Rather, Raouf Ahmad; Ramkissoon, Haywantee; Hollebeek, Linda Desiree; Loureiro, Sandra Maria Correia. Customer engagement in tourism and hospitality research // Handbook of customer engagement in tourism marketing : Edward Elgar Publishing Ltd., 2023. ISBN 9781802203936. eISBN 9781802203943. p. 1-24. DOI: 10.4337/9781802203943.00010.
14So, Kevin Kam Fung; Li, Jing; King, Ceridwyn; Hollebeek, Linda Desiree. Social media marketing activities, customer engagement,and customer stickiness: a longitudinal investigation // Psychology & marketing. Hoboken : John Wiley & Sons. ISSN 0742-6046. eISSN 1520-6793. 2024, vol. 41, iss. 7, p. 1597-1613. DOI: 10.1002/mar.21999.
15Bozkurt, Sıddık; Gligor, David; Hollebeek, Linda Desiree; Cameron, Sumlin. Understanding the effects of firms’ unresponsiveness on social media toward customer feedback on customers’ engagement: the impact of ethnicity // Journal of research in interactive marketing. Bingley : Emerald Publishing Limited. ISSN 2040-7122. eISSN 2040-7130. 2024, first published online, p. [1-17]. DOI: 10.1108/JRIM-09-2023-0317.
16Hollebeek, Linda Desiree; Manidjel, Choukri; Sarstedt, Marko; Jansson, Johan; Urbonavičius, Sigitas. Engaging consumers through artificially intelligent technologies: Systematic review, conceptual model, and further research // Psychology and marketing. Hoboken : Wiley. ISSN 0742-6046. eISSN 1520-6793. 2024, vol. 41, iss. 4, p. 880-898. DOI: 10.1002/mar.21957.
17Fletcher-Brown, Judith; Middleton, Karen; Thompson-Whiteside, Helen; Turnbull, Sarah; Tuan, Annamaria; Hollebeek, Linda Desiree. The role of consumer speech acts in brand activism: a transformative advertising perspective // Journal of advertising. Abingdon : Routledge; Taylor & Francis Group. ISSN 0091-3367. eISSN 1557-7805. 2024, vol. 53, iss. 4, p. 491-510. DOI: 10.1080/00913367.2023.2288828.
18Loureiro, Sandra Maria Correia; Hollebeek, Linda Desiree; Rather, Raouf Ahmad; Ruivo, Luis; Kaljund, Kristel; Guerreiro, João. Engaging with (vs. avoiding) personalized advertising on social media // Journal of marketing communications. London : Taylor & Francis Group. eISSN 1466-4445. 2023, Early Access, p. [1-22]. DOI: 10.1080/13527266.2023.2289044.
19Luo, Xi; Cheah, Jun-Hwa; Hollebeek, Linda Desiree; Lim, Xin-Jean. Boosting customers’ impulsive buying tendency in live-streaming commerce: The role of customer engagement and deal proneness // Journal of retailing and consumer services. Oxford : Elsevier Ltd. ISSN 0969-6989. eISSN 1873-1384. 2024, vol. 77, art. no. 103644, p. [1-15]. DOI: 10.1016/j.jretconser.2023.103644.
20Berndt, Adele; Hollebeek, Linda Desiree; Kaljund, Kristel; Rather, Raouf Ahmad. Player and spectator engagement and co-creation in e-sports gaming events during and post-COVID-19 // Brand co-creation tourism research: Contemporary issues and challenges / edited by Raouf Ahmad Rather : Apple Academic Press, 2023. ISBN 9781774912515. eISBN 9781003336228. p. 139-158. (Advances in hospitality and tourism). DOI: 10.1201/9781003336228-8.
21Septiantoa, Felix; Mathmann, Frank; Hollebeek, Linda Desiree; Higgins, E. Tory. Leveraging social media advertising to foster female consumers’ empowerment and engagement: the role of regulatory mode // Journal of advertising. Abingdon : Routledge, Taylor & Francis Group. ISSN 0091-3367. eISSN 1557-7805. 2023, vol. 52, iss. 5, p. 688-705. DOI: 10.1080/00913367.2023.2255251.
22Charry, Karine; Poncin, Ingrid; Kullak, Avreliane; Hollebeek, Linda Desiree. Gamification's role in fostering user engagement with healthy food‐based digital content // Psychology & marketing. Hoboken : Wiley Periodicals LLC. ISSN 0742-6046. eISSN 1520-6793. 2024, vol. 41, iss. 1, p. 69-85. DOI: 10.1002/mar.21892.
23Busalim, Abdelsalam; Hollebeek, Linda Desiree; Lynn, Theo. The effect of social commerce attributes on customer engagement: an empirical investigation // Internet research. Bingley : Emerald Group Publishing Ltd. ISSN 1066-2243. 2024, vol. 34, iss. 7, p. 187-214. DOI: 10.1108/INTR-03-2022-0165.
24Bapat, Dhananjay; Hollebeek, Linda Desiree. Customer value, customer engagement, and customer-based brand equity in the context of a digital payment app // Marketing intelligence & planning. West Yorkshire : Emerald Publishing Limited. ISSN 0263-4503. 2023, vol. 41, no. 7, p. 837-853. DOI: 10.1108/MIP-09-2022-0417.
25Bakhsh, Naghmeh Nik; Hollebeek, Linda Desiree; Riivits-Arkonsuo, Iivi; Clark, Moira K.; Časas, Ramūnas. Proactive service recovery performance in emerging (vs. developed) market-based firms: the role of clients’ cultural orientation // Organizations and markets in emerging economies. Vilnius : Vilniaus universiteto leidykla. ISSN 2029-4581. eISSN 2345-0037. 2023, vol. 14, no. 2, p. 260-285. DOI: 10.15388/omee.2023.14.92.
26Hollebeek, Linda Desiree; Urbonavičius, Sigitas; Sigurdsson, Valdimar; Arvola, René; Clark, Moira K. Customer journey value: a conceptual framework // Journal of creating value. Thousand Oaks, California : SAGE Publications. ISSN 2394-9643. eISSN 2454-213X. 2023, vol. 9, no. 1, p. 8-26. DOI: 10.1177/23949643231157155.
27Degutis, Mindaugas; Urbonavičius, Sigitas; Hollebeek, Linda Desiree; Anselmsson, Johan. Consumers’ willingness to disclose their personal data in e-commerce: A reciprocity-based social exchange perspective // Journal of retailing and consumer services. Oxford : Elsevier. ISSN 0969-6989. eISSN 1873-1384. 2023, vol. 74, art. no. 103385, p. [1-8]. DOI: 10.1016/j.jretconser.2023.103385.
28Rather, Raouf Ahmad; Hollebeek, Linda Desiree; Loureiro, Sandra Maria Correia; Khan, Imran; Hasan, Rajibul. Exploring tourists’ virtual reality-based brand engagement: a uses-and-gratifications perspective // Journal of travel research. Thousand Oaks, CA : SAGE Publications. ISSN 0047-2875. eISSN 1552-6763. 2024, vol. 63, iss. 3, p. 606-624. DOI: 10.1177/00472875231166598.
29Hollebeek, Linda Desiree; Kulikovskaja, Viktorija; Hubert, Marco; Grunert, Klaus G. Exploring a customer engagement spillover effect on social media: the moderating role of customer conscientiousness // Internet reseach. Bingley : Emerald group publishing. ISSN 1066-2243. 2023, vol. 33, iss. 4, p. 1573-1596. DOI: 10.1108/INTR-08-2021-0619.
30Hollebeek, Linda Desiree; Hammedi, Wafa; Sprott, David E. Consumer engagement, stress, and conservation of resources theory: A review, conceptual development, and future research agenda // Psychology & marketing. Hoboken : John Wiley & Sons, Ltd. ISSN 0742-6046. eISSN 1520-6793. 2023, vol. 40, iss. 5, p. 926-937. DOI: 10.1002/mar.21807.
31Purohit, Sonal; Hollebeek, Linda Desiree; Das, Manish; Sigurdsson, Valdimar. The effect of customers’ brand experience on brand evangelism: The case of luxury hotels // Tourism management perspectives. Amsterdam : Elsevier Ltd. ISSN 2211-9736. eISSN 2211-9744. 2023, vol. 46, art. no. 101092, p. [1-11]. DOI: 10.1016/j.tmp.2023.101092.
32Hollebeek, Linda Desiree; Sarstedt, Marko; Menidjel8, Choukri; Sprott, David; Urbonavičius, Sigitas. Hallmarks and potential pitfalls of customer‐ and consumer engagement scales: A systematic review // Psychology & Marketing. Hoboken : John Wiley & Sons, Ltd. ISSN 0742-6046. eISSN 1520-6793. 2023, vol. 40, iss. 6, p. 1074-1088. DOI: 10.1002/mar.21797.
33Menidjel, Choukri; Hollebeek, Linda Desiree; Urbonavičius, Sigitas; Sigurdsson, Valdimar. Why switch? The role of customer variety-seeking and engagement in driving service switching intention // Journal of services marketing. Bingley : Emerald Publishing Limited. ISSN 0887-6045. 2023, vol. 37, iss. 5, p. 592-605. DOI: 10.1108/JSM-04-2022-0122.
34Viglia, Giampaolo; Pera, Rebeca; Dyussembayeva, Shynar; Mifsud, Matthieu; Hollebeek, Linda Desiree. Engagement and value cocreation within a multi-stakeholder service ecosystem // Journal of business research. New York : Elsevier Inc. ISSN 0148-2963. eISSN 1873-7978. 2023, vol. 157, art. no. 113584, p. [1-9]. DOI: 10.1016/j.jbusres.2022.113584.
35Hollebeek, Linda Desiree; Muniz-Martinez, Norberto; Clark, Moira; Simanavičiūtė, Agnė; Letukytė, Neda. Customer engagement in emerging markets: framework and propositions // Organizations and markets in emerging economies. Vilnius : Vilniaus universiteto leidykla. ISSN 2029-4581. eISSN 2345-0037. 2022, vol. 13, no. 2, p. 284-299. DOI: 10.15388/omee.2022.13.80.
36Hollebeek, Linda Desiree; Menidjel, Choukri; Itani, Omar S.; Clark, Moira K.; Sigurdsson, Valdimar. Consumer engagement with self-driving cars: a theory of planned behavior-informed perspective // Asia pacific journal of marketing and logistics. Bingley : Emerald Group Publishing Ltd. ISSN 1355-5855. 2023, vol. 35, no. 8, p. 2029-2046. DOI: 10.1108/APJML-08-2022-0654.
37Hollebeek, Linda Desiree; Keeling, Debbie Isobel; de Ruyter, Ko. Customer engagement design in industrial innovation // Industrial marketing management. New York : Elsevier Science Inc. ISSN 0019-8501. eISSN 1873-2062. 2022, vol. 106, p. 83-89. DOI: 10.1016/j.indmarman.2022.07.010.
38Kumar, Prashant; Hollebeek, Linda Desiree; Kar, Arpan Kumar; Kukk, Jana. Charting the intellectual structure of customer experience research // Marketing intelligence & planning. Bingley : Emerald Group Publishing Ltd. ISSN 0263-4503. 2023, vol. 41, 1, p. 31-47. DOI: 10.1108/MIP-05-2022-0185.
39Khan, Imran; Hollebeek, Linda Desiree; Fatma, Mobin; ul Islam, Jamid; Rather, Raouf Ahmad; Shadma, Shahid; Sigurdsson, Valdimar. Mobile app vs. desktop browser platforms: the relationships among customer engagement, experience, relationship quality and loyalty intention // Journal of marketing management. Abingdon : Taylor & Francis Ltd. ISSN 0267-257X. eISSN 1472-1376. 2023, vol. 39, no. 3-4, p. 275-297. DOI: 10.1080/0267257X.2022.2106290.
40Rather, Raouf Ahmad; Hollebeek, Linda Desiree; VO-THANH, Tan; Ramkissoon, Haywantee; Leppiman, Anu; Smith, Dale. Shaping customer brand loyalty during the pandemic: The role of brand credibility, value congruence, experience, identification, and engagement // Journal of consumer behaviour. Hoboken : John Wiley & Sons Ltd. ISSN 1472-0817. eISSN 1479-1838. 2022, vol. 21, iss. 5, p. 1175-1189. DOI: 10.1002/cb.2070.
41Hollebeek, Linda Desiree; Kumar, V.; Srivastava, Rajendra K.; Clark, Moira K. Moving the stakeholder journey forward // Journal of the Academy of Marketing Science. New York : Springer. ISSN 0092-0703. eISSN 1552-7824. 2023, vol. 51, iss. 1, p. 23-49. DOI: 10.1007/s11747-022-00878-3.
42Maslowska, Ewa; Malthouse, Edward C.; Hollebeek, Linda Desiree. The role of recommender systems in fostering consumers' long-term platform engagement // Journal of service management. Bingley : Emerald Group Publishing Ltd. ISSN 1757-5818. eISSN 1757-5826. 2022, vol. 33, no. 4-5, p. 721-732. DOI: 10.1108/JOSM-12-2021-0487.
43Giertz, Johann N.; Hollebeek, Linda Desiree; Weiger, Welf H.; Hammerschmidt, Maik. The invisible leash: when human brands hijack corporate brands’ consumer relationships // Journal of service management. Bingley : Emerald Group Publishing Ltd. ISSN 1757-5818. eISSN 1757-5826. 2022, vol. 33, iss. 3, p. 485-495. DOI: 10.1108/JOSM-06-2021-0211.
44Hollebeek, Linda Desiree; Sprott, David E.; Urbonavičius, Sigitas; Sigurdsson, Valdimar; Clark, Moira K.; Riisalu, Rein; Smith, Dale L. G. Beyond the Big Five: The effect of machiavellian, narcissistic, and psychopathic personality traits on stakeholder engagement // Psychology & marketing. Hoboken : Wiley. ISSN 0742-6046. eISSN 1520-6793. 2022, vol. 39, iss. 6, p. 1230-1243. DOI: 10.1002/mar.21647.
45Hollebeek, Linda Desiree; Urbonavičius, Sigitas; Sigurdsson, Valdimar; Clark, Moira K.; Parts, Oliver; Rather, Raouf Ahmad. Stakeholder engagement and business model innovation value // The service industries journal. Abingdon : Routledge Journals, Taylor & Francis Ltd. ISSN 0264-2069. eISSN 1743-9507. 2022, vol. 42, no. 1-2, p. 42-58. DOI: 10.1080/02642069.2022.2026334.
46Hollebeek, Linda Desiree; Abbasi, Amir Zaib; Schultz, Carsten D; Ting, Ding Hooi; Sigurdsson, Valdimar. Hedonic consumption experience in videogaming: a multidimensional perspective // Journal of retailing and consumer services. Oxford : Elsevier Ltd. ISSN 0969-6989. eISSN 1873-1384. 2022, vol. 65, art. no. 102892, p. [1-10]. DOI: 10.1016/J.JRETCONSER.2021.102892.
47Hollebeek, Linda Desiree; Sprott, David.E.; Sigurdsson, Valdimar; Clark, Moira K. Social influence and stakeholder engagement behavior conformity, compliance, and reactance // Psychology & marketing. Hoboken : Willey periodicals LLC. ISSN 0742-6046. eISSN 1520-6793. 2021, vol. 39, no. 1, p. 90-100. DOI: 10.1002/mar.21577.